Ordering DAHLIA TUBERS: Buyer/Seller Responsibilies – please read before ordering!!

Dahlia tuber sales date to be announced to my email community first so please join on the homepage “get updates”. I will let you know of events, sales, plant sales, workshops etc to keep in touch with whats happening at Seeds of IMBOLC Seed & Flower Farm.

Due to export regulations, we are only able to ship within Canada at this time.

All tubers are sold as single tubers – not in clumps as one would receive when ordering Dutch planting stock. Tuber sizes vary depending on variety, but we guarantee all tubers purchased will have at least one eye (may or may not be visible at time of shipment) and are true to name. Size does not matter with dahlias. A small tuber will grow a full size plant.

All dahlia tubers that we offer are grown with care on our farm here in Ontario. We do not resell imports dahlia tubers from abroad.

All pictures on the website are an accurate representation of the bloom as it grows here. We cannot guarantee absolutely correct variety name but sure do our very best!! Please note that colour and size of blooms can vary drastically in different climate, soil type, growing conditions, rainfall etc. for many varieties.

Pick-up option is available at our farm in Fergus, choose ‘Local Pickup’ on checkout. I will contact you WHEN YOUR ORDER IS READY with scheduled pick up dates available. (please add email to your contacts kat@seedsofimbolc.ca so it doesn’t end up in the ‘junk’ folder!) Pick up orders start in March. Please OPEN IMMEDIATELY AND REPACKAGE FOR STORAGE OR POT UP. Early shipping cannot be accommodated. Tubers will NOT be held past mid April as the tubers are starting to wake up and grow and need to be planted.

Items in your cart are not confirmed until checkout is fully complete. If you notice items disappear from your cart or changed to “Unavailable” during the checkout process, it is because someone else checked out and paid for the item before you. This is an issue which is beyond our control and dictated by our web platform. Placing dahlias in your cart does not save them, only a purchase will.

Payment for purchases via e transfer to kat@seedsofimbolc.ca only. ( I don’t want to have to raise prices for big corporations like Paypal. ONE order Paypal fee charged me $5.68!!! Credit card purchases are not free – we have to pay one way or another)

Please enter the order # on your bank electronic transfer so your order & payment can be easily connected. Once payment is recorded you will receive another email confirming your order is now being “Processed”.

Once your order is placed you will receive an email confirmation immediately – if you do not, your email could have been entered incorrectly – unpaid orders will be cancelled after a short period of time due to the nature of the product and short window of opportunity for the farmer -inventory will be returned to be offered again. Enter your email address carefully it is the only way to contact you.

SHIPPING CHARGES: On checkout dahlias please choose the “FLAT RATE” option. (unless local pick up)

No minimum purchase is required, however the cost of delivering 1 or 19 tubers is the the same. FLATRATE SHIPPING IS IN PLACE NO MATTER THE SIZE OF THE ORDER. Please keep that in mind for small orders.

When dahlias have been woken up, checked for eyes, picked, packed & complete, ready to ship, you will receive a notice with the tracking info from Canada Post. Don’t forget they will be arriving in March/April depending on the weather! Watch your email for notification!

All Dahlia orders will ship in the spring, after the danger of frost has passed, usually April depending on your location and the weather.

PLEASE MAKE SURE EMAILS DOES NOT GO INTO YOUR JUNK OR SPAM FOLDER!! It is the only way I can contact you.

You will receive an email from Canada Post when your package ships with a tracking number, you will be responsible for picking up your package in a timely manner as we cannot be responsible for drying out, frozen/rotting post-shipment. They will be packed in perfect condition in protective packaging to prevent damage during transit but as with all freight, we will not be responsible for the performance of the carrier, including in the case of late, delayed, or damaged shipments and can provide no guarantees with respect to delivery times. Canada Post gives an estimated day of arrival with your tracking information. Flat Rate shipping boxes are expedited parcels.

When you receive your new tubers, open your package immediately.

Ask Canada Post to hold your parcels at their facility if you prefer.

Product Availability:
The inventory of product available on this web-site is updated regularly but not on a real-time basis and we make best efforts to ship any and all items selected from our inventory. However, we reserve the right to notify and cancel orders if product becomes unavailable, is sold out or otherwise unsuitable for shipping due to storage loss.

We’ll make sure every package is sent with quality and care. Please note that weather plays a role on our shipping date.

Excusable Delays:
We shall not be liable for any delay in shipment, failure to deliver, or any other nonperformance of the purchase directly or indirectly resulting from or contributed to by any cause or circumstance beyond our control, including, without limitation, force majeure, accident to our farm or equipment, riots, wars, national emergency, labour dispute of every kind however caused, embargoes, nondelivery by suppliers, inability to obtain supplies through normal sources of supplies, delays of carriers or postal authorities, governmental restrictions, prohibitions, or diversions.

Return of Goods:
Due to the nature of the products sold, goods are not returnable or exchangeable. All sales are final.

Credits and Claims:
We will review requests for credits and claims if notification of a specific problem is made within 48 hours of Buyer receipt of product. We may request digital photographs and will always follow up with a request for written description of the problem. Subsequent to review and at our sole discretion,  a credit may be granted upon the issuance of a credit memo. We do not refund money.